Shipping & Returns

Last updated: 2 November 2026

This policy covers physical products bought from the Zoundio shop at zoundio.com, such as the Zound I/O guitar interface. Orders are sold by Zoundio AB, Stockholm, Sweden.

Where we ship

We currently ship to the United States and Canada. Prices are shown in US dollars for the United States and in Canadian dollars for Canada.

Shipping rates and delivery times

• United States: Standard Shipping, $6.95 USD, delivered in 5 to 8 business days.
• Canada: Standard Shipping, $15.99 CAD, delivered in 5 to 8 business days.

Orders usually leave our warehouse within 2 business days. You will get an email with tracking details once your order has shipped. The final shipping cost is shown at checkout before you pay.

Returns

You can return an item within 30 days of delivery for a refund. The item must be unused, complete and in its original packaging.

To start a return:

1. Email us at hello@zoundio.com with your order number and the item you want to return.
2. We will reply with the return address and instructions.
3. Send the item back by mail. Return shipping is paid by the customer.

Refunds

Once we have received and checked the returned item, we refund the price of the item to your original payment method, usually within 5 business days. The original shipping cost is not refunded. Your bank or card issuer may take a few extra days to show the refund.

Damaged or faulty items

If your order arrives damaged, or the product stops working because of a defect, email us at hello@zoundio.com with your order number and a short description or photo. We will send a replacement or refund you in full, including shipping, and you will not pay to send a faulty item back.

Contact

Questions about an order? Email hello@zoundio.com and we will get back to you.